These Terms and Conditions set out the basis on which Man And A Van Harringay provides removal, delivery, collection, loading, unloading, and related transport services to customers in the UK. By making a booking, the customer agrees to these terms. If any part of this document is unclear, the customer should raise the matter before confirming the service. These terms are intended to create a fair, transparent, and practical agreement for both parties.

1. Definitions and interpretation In these Terms and Conditions, “we”, “us”, and “our” mean the service provider operating under the name Man and a Van Harringay. “You” and “your” mean the customer, sender, recipient, or any person acting on behalf of the customer. “Goods” means all items, boxes, furniture, appliances, waste, or other property handled during the service. “Booking” means a confirmed agreement for a service on a specified date, time, and location. Headings are included for convenience only and do not affect interpretation.

2. Scope of service We provide man with a van services, including the transportation of domestic, office, and general goods, subject to vehicle capacity, access conditions, and legal restrictions. The exact scope of work is agreed at booking or at the time of quotation. We may refuse to handle items that are unsafe, unlawful, poorly packaged, or not disclosed in advance. Any service that involves assembly, dismantling, carrying over extended distances, stair work, or waiting time may be subject to additional charges. The customer must ensure that the booked service matches the actual requirements.

3. Booking process Bookings may be made by providing accurate details of the collection and delivery addresses, access information, item list, preferred date, and any special handling requirements. A quote is based on the information supplied at the time of enquiry and may change if the actual service differs from the description given. A booking is not confirmed until we accept it and, where required, a deposit or advance payment has been received. We may ask for photographs, dimensions, or additional details to assess the job properly. If the customer gives incomplete or misleading information, we may revise the price, alter the vehicle size, or decline the booking.

4. Customer responsibilities before the move The customer must ensure all items are ready for collection at the agreed time. This includes disconnection of appliances, securing loose parts, emptying drawers where necessary, and protecting fragile items suitably. Items should be clearly identified and accessible. The customer must obtain any parking permissions, loading bay arrangements, building access approvals, or permits required for the service, unless agreed otherwise in writing. If access is restricted, delayed, or unsafe, we may charge additional waiting or failed-service fees. The customer remains responsible for checking that nothing prohibited is included among the goods.

5. Changes to the booking If you wish to alter the date, time, address, item list, or service type, you must notify us as early as possible. We will try to accommodate changes, but they are subject to availability and may require a revised quotation. Changes made on the day of the service may result in additional costs, including extra labour, mileage, congestion, or waiting charges. If the changed job materially differs from the original booking, we may treat it as a new booking. We are not obliged to provide a larger vehicle or additional staff unless this has been agreed in advance.

6. Payments, deposits, and pricing All prices are quoted in GBP unless stated otherwise. Prices may be fixed or estimated depending on the information provided and the nature of the service. We may request a deposit to secure a booking, and any deposit may be non-refundable except where required by law or where we cancel the service without fault on your part. The balance, where due, must be paid immediately upon completion of the service unless otherwise agreed. We accept payment by the methods notified at the time of booking. If payment is overdue, we may charge reasonable recovery costs and interest where legally permitted.

7. Additional charges Additional charges may apply for waiting time, congestion, parking fees, tolls, ferry costs, congestion zone charges, stair carries, long carries, multiple stops, additional handling, disassembly, reassembly, wrapping, or disposal of waste. If the actual workload exceeds the original estimate, we may adjust the price accordingly. We will normally explain the reason for any extra charge before it is applied, but in urgent or operational circumstances, a charge may be added after the service where it reflects reasonable costs incurred. Quotes do not include costs not stated unless clearly implied by the service.

8. Cancellations and refunds You may cancel a booking by giving notice as soon as possible. If you cancel more than 48 hours before the scheduled service, any deposit may be refunded at our discretion or in accordance with the booking terms agreed at the time. If you cancel within 48 hours of the service, we may retain the deposit or charge a cancellation fee to cover reserved time and lost opportunity. If you cancel on the day, or if we arrive and cannot complete the work because of access failure, unpaid charges, or your non-attendance, the full or partial fee may still be payable. We may cancel or reschedule a booking due to unsafe conditions, inaccurate information, vehicle breakdown, staff illness, adverse weather, legal restrictions, or events beyond our reasonable control. Where we cancel for reasons within our control, we will offer a refund for any amount paid for the undelivered service.

9. Liability and care of goods We will take reasonable care when handling your goods, but our liability is limited as set out in these Terms and Conditions. Unless we are negligent or otherwise legally responsible, we are not liable for pre-existing damage, inadequate packing, hidden defects, items not properly secured, or damage caused by unavoidable movement during transit. Customers should ensure fragile, valuable, antique, or irreplaceable items are packed appropriately and disclosed in advance. Where we load or unload items, we will do so with reasonable skill and care, but we are not liable for deterioration caused by ordinary wear, age, or unsuitable packaging.

10. Exclusions and limits of liability Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded. Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of earnings, loss of business, emotional distress, or loss caused by delay unless required by law. Our total liability for any claim arising out of one booking will normally be limited to the total price paid for the service, or such other amount as is required by applicable law. You are responsible for arranging insurance for goods that are particularly valuable or fragile if you need cover beyond our standard liability position.

11. Waste handling and environmental compliance Where the service includes removal of waste, you must ensure that the waste is lawfully presented for collection and accurately described. We will only transport and dispose of waste in accordance with applicable UK waste regulations and duty of care requirements. Customers must not request disposal of hazardous, clinical, chemical, asbestos-containing, or other controlled waste unless this has been expressly agreed and legally permitted. We may refuse waste that is not correctly classified or that cannot be handled safely and lawfully. Any waste transfer documentation, receipts, or declarations required by law must be completed truthfully and in good faith. You remain responsible for the accuracy of the description of waste presented for collection.

12. Prohibited and restricted items We do not carry items that are unlawful, dangerous, explosive, highly flammable, toxic, or otherwise prohibited by law. This includes, without limitation, illegal substances, unlicensed weapons, live animals, and any item that could endanger people, property, or the vehicle. We may refuse to move items that are excessively heavy, unstable, contaminated, or likely to cause damage to our team or equipment. If prohibited items are found during the job, we may stop the service immediately and charge for time already spent and any reasonable costs incurred.

13. Delays, access issues, and operational conditions We will aim to attend on time, but all arrival times are estimates unless specifically guaranteed in writing. Delays may occur because of traffic, road closures, weather, parking restrictions, loading difficulties, or prior jobs overrunning. We are not liable for delay caused by events outside our reasonable control. The customer must ensure that access routes, lifts, stairways, and loading areas are suitable for the service. If we are unable to complete the work due to poor access, unsafe conditions, or a lack of assistance where agreed, we may charge for wasted time and any travel costs. Man and a Van Harringay reserves the right to make operational decisions to protect staff, vehicles, and goods.

14. Damage reporting and claims Any alleged damage must be reported as soon as reasonably possible and, where practical, before the service vehicle departs. The customer should provide clear details of the item concerned, the nature of the damage, and evidence where available. We may inspect the item and request photographs, purchase information, or packaging details. We are not responsible for claims that cannot reasonably be linked to our handling of the goods. If damage is proven to be our fault and liability is established, we may choose to repair, replace, or compensate up to the extent required by law and within the liability limits stated in these terms.

15. Customer property and site conditions You must ensure that paths, entrances, floors, walls, and fixtures are protected where necessary and that any risks at the premises are disclosed in advance. We may use blankets, straps, or other protective equipment, but this does not transfer responsibility for the condition of the property to us. We are not liable for pre-existing marks, scuffs, or structural weakness in buildings or access points. If you ask us to move items in a way that appears unsafe or likely to cause damage, we may refuse that instruction. Any delay caused by locked doors, missing keys, absent persons, or unclear directions may be charged as waiting time.

16. Force majeure We are not liable for failure or delay in performance caused by events beyond our reasonable control, including severe weather, strikes, accidents, fire, road closures, government restrictions, illness, vehicle failure, or disruption to utilities or communications. If such an event occurs, we may suspend, rearrange, or cancel the booking without liability for consequential loss. Where practical, we will work with the customer to find a reasonable alternative date or arrangement. This clause does not affect rights that cannot be excluded under UK law.

17. Governing law and disputes These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with a booking or service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law provides otherwise. Before starting formal proceedings, both parties should try to resolve any disagreement in good faith and by reasonable discussion. If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect. These terms represent the entire agreement between the parties regarding the service unless varied in writing.

18. General provisions If we choose not to enforce any part of these terms at a particular time, that does not mean we have waived our right to enforce it later. No person other than the parties to the booking has any right to enforce these terms unless permitted by law. Any notice under these terms should be given in a clear and reasonable manner. Man And A Van Harringay may update these Terms and Conditions from time to time, and the version in force at the time of booking will normally apply to that booking. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms.