Terms and Conditions for Man And A Van Harringay
These Terms and Conditions set out the basis on which Man And A Van Harringay provides moving, delivery, loading, unloading and related transport services to customers in the UK. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any service request. These conditions are designed to create clarity around the booking process, pricing, payment, cancellation rights, responsibilities during the job, and the limits of liability that apply to man and van Harringay services.
The terms apply to all work carried out by us, whether the service is arranged online, by phone, by email, or through a third-party platform. They also apply to one-off jobs, scheduled removals, collection and delivery work, and other transport assignments. In these Terms and Conditions, “we”, “us” and “our” refer to the service provider, while “you” and “your” refer to the customer, hirer, sender, recipient, or any person acting on their behalf. If you book a man and van service for someone else, you confirm that you have authority to accept these terms on that person’s behalf.
Nothing in these terms affects your statutory rights under UK consumer law where those rights apply. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force. We reserve the right to update these conditions from time to time, and the version in force at the time of booking will apply unless otherwise agreed in writing. These terms should be read together with any quotation, booking confirmation, inventory, or written instructions provided for the specific job.
Booking Process
Bookings for man and van services are usually made by providing details of the job, including collection and delivery addresses, access conditions, the type and approximate volume of items, preferred date and time, and any special handling requirements. Any quote provided is based on the information supplied by you and is subject to revision if the actual job differs materially from the details originally given. This may include additional items, extra labour, parking restrictions, stairs, long carries, delays, or unusual access issues.
A booking is considered provisional until we confirm acceptance. We may request additional information before confirming availability, including photographs, item lists, dimensions, or access details. Once confirmed, your booking becomes binding subject to these terms. Please review the confirmation carefully. If any details are incorrect, you must notify us promptly so that we can assess whether the quoted price, timing, or vehicle size needs to be adjusted. We are not responsible for delays or extra charges caused by incomplete or inaccurate information supplied by you.
We reserve the right to refuse or cancel a booking where the job appears unsafe, unlawful, outside our operational scope, or likely to exceed the capacity of the agreed vehicle or workforce. We may also decline to transport items that are prohibited, dangerous, illegally owned, inadequately packaged, or unsuitable for transit. In all cases, the final decision on whether to accept a booking rests with us. A booking does not create an obligation for us to handle any item that would expose us to legal, safety, or insurance risks.
Payments, Charges and Invoicing
All prices are stated in pounds sterling unless agreed otherwise. Charges may be based on an hourly rate, fixed quotation, distance, load size, access conditions, labour requirements, waiting time, congestion, tolls, parking fees, or a combination of these factors. The price quoted at the time of booking is only valid for the scope described. If the job changes on arrival or during the service, we may amend the charge to reflect the revised work. Any additional amount becomes payable immediately unless otherwise agreed.
Payment terms will be confirmed in advance and may require a deposit, part-payment, full prepayment, or payment on completion. We may accept payment by bank transfer, card, cash, or other agreed methods. If payment is due on completion, it must be made without delay when the job ends. We reserve the right to withhold unloading, delivery, or completion of the service until payment is received in full, where lawful and reasonable to do so. You are responsible for all charges incurred in connection with your booking.
Late payments may result in recovery action, suspension of future bookings, and any reasonable costs incurred in pursuing outstanding sums. If a payment is reversed, charged back, or otherwise disputed without proper grounds, you may be liable for administrative and recovery costs. Any discount, promotion, or special rate applies only where clearly stated and only for the specific service booked. Unless expressly included, prices do not cover storage, packing materials, disposal fees, or specialist handling.
Cancellations, Amendments and Waiting Time
You may cancel or reschedule a booking by giving notice as early as possible. Cancellation terms may vary depending on the type of service, notice period, and whether any preparatory costs have already been incurred. Where a booking is cancelled at short notice, a cancellation fee may apply to cover reserved vehicle time, labour allocation, and administrative expenses. The exact fee may be set out in your quote or booking confirmation. If no specific fee is stated, we may charge a reasonable amount based on the loss suffered.
We may cancel or postpone a booking if there are circumstances beyond our reasonable control, including severe weather, traffic disruption, vehicle breakdown, staff illness, accidents, road closures, legal restrictions, or safety concerns. Where this happens, we will aim to offer an alternative time or date. We are not responsible for indirect loss arising from such changes, but any prepaid amount for services not carried out will normally be refunded or credited, subject to lawful deductions for work already completed or costs already incurred.
Waiting time may be charged where access is delayed or the job cannot begin or continue because items are not ready, decision-makers are absent, parking cannot be secured, or instructions are unclear. If you ask us to wait beyond a reasonable period, we may either continue charging at the applicable rate or leave and treat the booking as cancelled by you. Please ensure all items are prepared and all required permissions are in place before the agreed arrival time.
Customer Responsibilities
You must ensure that all information provided to us is accurate, complete and updated where circumstances change. This includes the nature of the goods, the presence of fragile items, weight, dimensions, access restrictions, parking arrangements, and any items requiring dismantling or special care. You must also ensure that all items are properly packed, labelled, and ready for transport unless we have expressly agreed to provide packing or preparation services. We accept no responsibility for damage caused by inadequate packaging, overfilled containers, or hidden defects.
You are responsible for obtaining any necessary permissions, permits, building access approvals, parking arrangements, or permissions from landlords, management companies, or neighbours where relevant. If our vehicle cannot park legally or safely, we may need to carry items further than anticipated or refuse the service until the issue is resolved. Any added time, labour, or parking cost caused by lack of preparation may be charged to you. You must also ensure that someone with authority is available to make decisions at pickup and delivery points if needed.
It is your responsibility to check that all items being moved are lawful to possess and transport. You must not request us to move prohibited goods, stolen items, hazardous waste, weapons, illegal substances, live animals, or any item that requires specialist licensing unless we have expressly agreed and are legally permitted to do so. If we reasonably suspect that any item is unlawful or unsafe, we may refuse to handle it and may inform the relevant authorities where required by law.
Liability and Insurance
We take reasonable care when carrying out a man and van service, but our liability is limited to the extent permitted by law. We are not liable for loss or damage caused by events outside our reasonable control, by defects in the items themselves, by inadequate packing, or by inaccurate information supplied by you. We are also not liable for loss of profit, loss of business, emotional distress, or any indirect or consequential loss unless liability cannot lawfully be excluded.
Where we are found legally responsible for direct damage to items caused by our negligence, our liability will normally be limited to the lower of: the reasonable repair cost, the replacement value of the affected item, or the amount recoverable under any applicable insurance policy. Claims must be notified to us promptly and, where possible, before the driver leaves the delivery location. You must keep damaged items and original packaging available for inspection. Failure to notify us promptly may affect the assessment of your claim.
We do not accept liability for pre-existing damage, wear and tear, internal movement of goods in transit where items were not securely packed, or damage to items that were transported contrary to our advice. If you request us to move fragile, high-value, antique, or irreplaceable items, you must tell us in advance so that we can assess whether suitable arrangements are available. Any enhanced cover or special handling will be subject to prior agreement and may involve additional charges.
Waste Regulations and Disposal
Where our services include removal or disposal of waste, all waste handling will be carried out in accordance with applicable UK waste regulations. You must tell us in advance what materials are to be removed and confirm whether they are household waste, commercial waste, recyclable material, or items requiring special treatment. We do not accept responsibility for waste incorrectly described by you. We may refuse any load that contains hazardous, contaminated, or illegal waste, or any material that would require specialist licencing not held by us.
You confirm that any waste presented for collection is yours to dispose of, or that you have lawful authority to arrange disposal. You must not ask us to dump, fly-tip, or otherwise dispose of waste unlawfully. Any customer requesting unlawful disposal will be solely responsible for the consequences. Where appropriate, waste transfer documentation, duty of care records, or disposal receipts may be issued or retained. You agree to cooperate with any lawful request for information needed to demonstrate compliance with waste-handling obligations.
Additional charges may apply for disposal costs, landfill or recycling fees, segregation, loading time, or special handling of bulky items. If an item or load is later found to contain prohibited material, contaminated contents, or hazardous substances, you may be liable for all resulting costs, including cleaning, transport interruption, disposal, and any regulatory penalties or claims arising from your breach. Our waste-related services are limited to lawful collection and transport only, unless a separate written agreement states otherwise.
Service Performance and Delays
We aim to provide a punctual and efficient service, but estimated arrival times are not guaranteed unless expressly stated as firm commitments. Traffic, weather, road conditions, access problems, and prior job overruns can affect timings. If a delay occurs, we will endeavour to inform you as soon as practicable and agree a revised time where possible. Delays do not automatically entitle you to compensation, particularly where they arise from matters outside our control.
If a delay is caused by you, your representatives, or conditions at the collection or delivery point, we may extend the booking and charge accordingly. If the delay becomes unreasonable, we may end the job and treat the service as completed to the extent possible. We are not responsible for missed appointments, lost opportunities, or other losses resulting from timing changes unless caused by our proven negligence and recoverable under law.
Any request for overtime, multiple stops, additional lifting, dismantling, reassembly, or return visits may be accepted at our discretion and charged separately. We may also charge for protective materials, additional staff, or alternative vehicles where the original plan proves unsuitable. If we agree to carry out extra work, that work will be subject to these Terms and Conditions unless a separate written agreement states otherwise.
Complaints, Governing Law and General Provisions
If you have a complaint, you should raise it with us as soon as possible and provide relevant details, supporting photographs, and any other information we reasonably request. We will review complaints in good faith and aim to resolve them fairly. Where a claim concerns damage, loss, delay, or an invoice dispute, you must allow us a reasonable opportunity to investigate before taking further action. No waiver of any term will be effective unless confirmed in writing.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute, except where consumer law requires otherwise. If you use the services outside England and Wales, local legal requirements may apply, but these terms remain the primary agreement to the fullest extent permitted by law.
For the avoidance of doubt, any references to man and van Harringay, man and a van, or similar wording describe the same type of transport service and do not create separate contractual obligations. The customer acknowledges that the service is provided on the basis of these written conditions alone, together with any express written variation agreed by both parties. By proceeding with a booking, you confirm that you have read, understood and accepted these Terms and Conditions in full.