Privacy Policy
Man and a Van Harringay Privacy Policy
This Privacy Policy explains how Man and a Van Harringay collects, uses, stores and shares your personal data when you use our services. It applies to all Man and a Van Harringay customers in our service area, including individuals and businesses booking removals, collections, deliveries or related services.
We are committed to protecting your privacy and handling your personal data in a fair, transparent and secure way in line with the UK General Data Protection Regulation GDPR and the Data Protection Act 2018.
Who we are and scope of this policy
Man and a Van Harringay is a removals and transportation service operating in the Harringay area and surrounding locations. For the purposes of data protection law, we are the data controller for the personal data described in this policy. This Privacy Policy applies to all customers and prospective customers in our service area, as well as people who contact us to request information or a quotation.
What personal data we collect
We collect only the personal data that we need to provide and manage our services. This may include the following categories of data.
Identification and contact details: your name, title, postal address, collection and delivery addresses, email address and any other contact details you choose to provide.
Service and booking information: details of the services you request, inventory or description of items to be moved, access details for properties, preferred dates and times, special instructions, and any correspondence relating to your booking.
Payment and transaction information: details necessary to process payments such as amount, date and method of payment. We do not store full card details when payments are processed through secure payment processors.
Communication data: information contained in messages, phone calls notes, and any feedback or complaints you provide about our services.
Technical and usage data: where relevant, limited technical information about how you interact with our website or online forms, such as IP address and basic device information, collected via standard server logs or similar technologies.
How and why we use your personal data
We use your personal data for the following purposes.
To provide our services: to respond to enquiries, issue quotations, plan and carry out removals and transportation services, manage bookings and communicate with you about your service.
To manage payments and accounts: to issue invoices, process payments, handle refunds where applicable and keep proper accounting records.
To communicate with you: to respond to queries, provide updates on your booking, send service-related notices and follow up regarding feedback or complaints.
To improve our services: to understand how our services are used, resolve operational issues and enhance the customer experience. Where possible we use aggregated or anonymised information for this purpose.
To meet legal and regulatory obligations: to comply with applicable laws, tax and accounting requirements, and to respond to lawful requests from public authorities.
Lawful bases for processing
We rely on the following lawful bases under the UK GDPR for processing your personal data.
Performance of a contract: where processing is necessary to provide the services you have requested, to take steps at your request before entering into a contract, or to manage your ongoing relationship with us.
Legitimate interests: where processing is necessary for our legitimate business interests, for example to manage and improve our services, prevent fraud, maintain security and handle customer queries, provided that these interests are not overridden by your rights and freedoms.
Legal obligation: where we need to process your data to comply with a legal duty, such as retaining certain financial records for tax or accounting purposes.
Consent: where we rely on your consent for a specific purpose, such as certain types of optional marketing communication. Where we rely on consent, you can withdraw it at any time.
Data retention
We keep your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by law.
Customer and booking records: typically kept for up to six years after the end of our relationship with you, to allow us to respond to queries, handle potential disputes and meet tax and accounting requirements.
Communication and enquiry records: kept for as long as needed to respond to your enquiry and for a reasonable period afterwards, in case of follow up queries.
Technical and usage data: kept for shorter periods, generally only as long as needed to operate and secure our website and systems, unless a longer retention period is required for security or legal reasons.
When personal data is no longer required, we will either securely delete it or irreversibly anonymise it so that it can no longer be linked to you.
Data sharing and processors
We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes described in this policy.
Service providers and processors: we may use carefully selected third party companies to help us deliver our services and run our business. These may include payment processors, IT and cloud service providers, accountants and administrative support. These providers act as data processors and may only process your personal data on our documented instructions, must keep it secure and are not allowed to use it for their own purposes.
Professional advisers and authorities: we may share data with professional advisers such as accountants or legal advisers, and with law enforcement or regulatory bodies where required by law or to protect our rights or the rights of others.
Business transfers: in the unlikely event that our business is restructured, merged or sold, personal data may be transferred as part of the relevant transaction, in line with data protection laws.
International transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is protected with appropriate safeguards. These may include using countries that have been recognised as providing an adequate level of protection, or entering into standard contractual clauses or equivalent legal mechanisms.
How we protect your personal data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those who need to know it for legitimate business purposes, using secure systems and taking reasonable steps to ensure that any third parties who process data on our behalf apply suitable security standards.
Your data protection rights
Under the UK GDPR, you have a number of rights in relation to your personal data. These rights apply to all Man and a Van Harringay customers in our service area, although they may be subject to certain conditions and legal exemptions.
Right of access: you can request information about whether we hold personal data about you and obtain a copy of that data.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the original purpose.
Right to restriction: you can ask us to restrict the processing of your data in certain situations, such as while we review a concern you have raised.
Right to data portability: where processing is based on your consent or on a contract and carried out by automated means, you can request a copy of your data in a commonly used, machine readable format and ask us to transfer it to another controller where technically feasible.
Right to object: you can object to processing based on our legitimate interests, including any direct marketing. We will stop processing unless we have compelling legitimate grounds or the processing is needed for legal reasons.
Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
How to exercise your rights or raise concerns
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using our usual contact methods described on our service information and booking materials. We will respond to your request as soon as reasonably possible and within the time limits set by data protection law.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we handle your personal data. However, we would encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply to all Man and a Van Harringay customers in our service area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
