Terms and Conditions
Man and a Van Harringay Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Harringay provides removal and transportation services within the United Kingdom. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions. If you do not agree, you must not use our services.
1. Definitions
In these Terms and Conditions, the following definitions apply.
Customer means the individual, business, or organisation that books and pays for the services.
Services means any removal, transportation, loading, unloading, packing assistance, or related services provided by Man and a Van Harringay.
Vehicle means any van or other vehicle used by us to provide the services.
Goods means the items, belongings, furniture, equipment, or other property that you ask us to move or handle.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written booking confirmation we issue.
2. Scope of Services
Man and a Van Harringay provides man and van style removal and transport services, including but not limited to household moves, small office relocations, local deliveries, and collection and delivery of items within our operating area and across the United Kingdom where agreed in advance.
We will provide the services with reasonable care and skill, using appropriate vehicles and staff for the nature and size of the booking, based on the information you give us at the time of booking.
3. Booking Process
3.1 You may request a quotation by providing details of your move, including addresses, dates, access conditions, approximate volume of goods, special items, and any other relevant information. Quotations are based on the information you provide and are subject to change if that information is inaccurate or incomplete.
3.2 A booking is only confirmed when we expressly accept your request and provide a booking confirmation. Verbal or provisional quotations do not constitute a confirmed booking.
3.3 You are responsible for ensuring that all details in the booking confirmation are correct, including dates, times, addresses, parking arrangements, access restrictions, and the volume and nature of goods. Any errors or omissions must be reported as soon as possible.
3.4 If, on the day of the move, the actual work required differs from the description given at the time of booking, we reserve the right to adjust the price, reschedule, or refuse to undertake additional work that we have not agreed to.
4. Quotations and Prices
4.1 Quotations may be provided as a fixed price or on an hourly rate, depending on the nature of the job and our agreement with you. Any quotation will specify which basis applies.
4.2 Quotations are normally inclusive of fuel within the agreed route. They do not include congestion charges, tolls, parking charges, fines, ferry costs, or similar additional expenses, which will be charged separately where they arise as a result of the job.
4.3 Quotations are given on the assumption that:
Access to both collection and delivery addresses is reasonable and safe for the vehicle and crew.
There are no unexpected delays such as road closures or waiting times outside normal traffic conditions.
There are no additional flights of stairs, long walking distances, or unusual access issues that you have not informed us about.
4.4 We reserve the right to revise quotations if:
Your requirements change after the quotation has been provided.
The information given at the time of quotation was incomplete or inaccurate.
There are significant changes in fuel costs, taxation, or other operating costs beyond our control between the date of quotation and the date of the service, and the booking has not yet been paid in full.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. We may require full or partial payment in advance to secure the booking, with any balance due on completion of the service or at another agreed time.
5.2 Time-based bookings are usually charged from the agreed arrival time at the first address until completion of unloading at the final address, subject to any minimum booking period stated in your quotation.
5.3 You agree to pay all charges promptly and in full. We reserve the right to withhold delivery of goods or suspend services if payment is not made when due.
5.4 Where payment is not received when due, we may charge interest on the outstanding balance at the statutory rate applicable in England and Wales until payment is made in full.
6. Cancellations and Amendments
6.1 If you need to cancel or amend a booking, you must notify us as soon as possible. Cancellations and amendments are only effective when we confirm receipt.
6.2 We may apply cancellation charges as follows, unless otherwise stated in your booking confirmation:
Cancellation more than 7 days before the scheduled date of service. No cancellation fee, and any advance payment may be refunded, less reasonable administrative costs.
Cancellation between 7 days and 48 hours before the scheduled date of service. A cancellation fee of up to 50 percent of the agreed price may be charged.
Cancellation less than 48 hours before the scheduled date of service, or failure to be present or provide access on the day. A cancellation fee of up to 100 percent of the agreed price may be charged.
6.3 If you wish to change the date, time, or scope of the services, we will attempt to accommodate your request but cannot guarantee availability. Changes may result in a revised quotation or additional charges.
6.4 We reserve the right to cancel or postpone the services due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, accidents, illness, or other events that make it unsafe or impracticable to proceed. In such cases, our liability will be limited to refunding any payments made for the affected booking or rescheduling the job by mutual agreement.
7. Your Responsibilities
7.1 You must ensure that:
All goods are packed securely and appropriately for transport, unless we have agreed to provide packing services.
Fragile or high value items are clearly identified to our crew.
All items to be moved are ready for loading at the agreed time.
Accurate and complete instructions and addresses are provided.
7.2 You are responsible for obtaining any permissions required for parking or access, including arranging parking suspensions or permits where necessary. Any fines or penalties incurred as a result of inadequate parking arrangements may be added to your bill.
7.3 You must be present, or represented by an authorised person, at both collection and delivery addresses to oversee the work, confirm that all goods have been loaded and unloaded, and sign any relevant paperwork.
8. Items We Will Not Carry
8.1 We do not carry or store any of the following items:
Explosives, firearms, weapons, ammunition, or similar dangerous items.
Illegal goods, substances, or items obtained unlawfully.
Hazardous materials, including gas cylinders, chemicals, or flammable liquids.
Perishable or refrigerated goods that may deteriorate during transit.
Animals, plants requiring special care, or living organisms.
8.2 We will not be liable for any loss, damage, or consequences arising from your failure to declare such items or your attempt to include them in the goods without our knowledge and consent.
9. Liability for Loss or Damage
9.1 We will take reasonable care of your goods during loading, transport, and unloading. However, our liability is subject to the limitations in this section.
9.2 We will not be liable for loss or damage to goods arising from:
Incorrect packing or inadequate protection of goods by you or a third party.
Normal wear and tear, minor scuffs, or cosmetic damage that is consistent with the nature of moving and handling, particularly for pre-owned or fragile items.
Inherent defects, flaws, or pre-existing damage in the goods.
Events beyond our reasonable control, including accidents caused by third parties, severe weather, or road conditions.
9.3 Our liability for loss or damage to goods, where we are at fault, will generally be limited to the reasonable cost of repair or replacement, taking account of age, condition, and market value, and may be subject to an overall financial cap notified to you at the time of booking.
9.4 We will not be liable for indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or emotional distress, even if such loss was foreseeable.
9.5 Any damage or loss must be reported to us in writing as soon as reasonably possible and in any event within 7 days of the service. You must provide reasonable evidence and allow us the opportunity to inspect the goods and attempt repair where appropriate.
10. Access and Property Damage
10.1 You are responsible for ensuring that access to the collection and delivery addresses is suitable for our vehicle and crew. This includes providing accurate information about stairs, lifts, narrow doorways, low ceilings, or other access limitations.
10.2 We will take reasonable care to avoid damage to property such as walls, floors, and fixtures. However, we will not be liable for damage that arises where we are required to move items through tight or difficult spaces at your request and where the risk of damage has been explained.
10.3 If damage occurs to property, you must notify our crew immediately and follow up in writing within 7 days. Our liability will be limited to the reasonable cost of repair, subject to the exclusions and caps set out in these terms.
11. Waste and Disposal Regulations
11.1 We operate in accordance with applicable waste and environmental regulations in the United Kingdom. We are not a general waste carrier and will only remove items for disposal where this has been explicitly agreed in advance.
11.2 Any disposal or clearance services will be charged separately from standard removal services. Charges will depend on the type and volume of waste and any fees charged at authorised disposal facilities.
11.3 We will not collect or transport hazardous waste, including chemicals, asbestos, medical waste, or other restricted materials. You are responsible for ensuring that items presented for disposal are suitable and lawful for collection by us.
11.4 Fly tipping or unlawful disposal of waste is strictly prohibited. We will always use authorised facilities for waste disposal, and you agree to provide accurate information on the nature of items to be disposed of.
12. Delays and Waiting Time
12.1 We will make reasonable efforts to arrive at the agreed time, but arrival times are estimates and may be affected by traffic, accidents, roadworks, or other circumstances beyond our control.
12.2 Where delays occur that are within our control, we will seek to keep you informed and complete the service as soon as reasonably possible.
12.3 If delays or waiting times arise due to your actions or omissions, such as lack of access, incomplete packing, or keys not being available, we may charge for additional time at our standard hourly rate.
13. Insurance
13.1 We maintain appropriate insurance for our vehicles and activities as required by law. Our insurance does not replace your own household, contents, or business insurance and may not cover all types of loss or damage.
13.2 You are strongly advised to maintain adequate insurance for your goods during removal and transit and to check any specific exclusions that may apply.
14. Complaints and Disputes
14.1 If you are dissatisfied with any aspect of our service, you should raise the issue with our crew on the day where possible so that we have an opportunity to address it immediately.
14.2 If the issue is not resolved, you should submit a written complaint within 7 days of the service date, providing full details and evidence where available.
14.3 We will investigate complaints fairly and aim to respond within a reasonable timeframe. If a dispute cannot be resolved by agreement, either party may pursue their rights through the courts of England and Wales.
15. Data Protection and Privacy
15.1 We will only collect and use personal information required to arrange and deliver the services, handle payments, and manage our relationship with you.
15.2 We will take reasonable steps to keep your personal data secure and will not sell or share it with third parties except where necessary to provide the services or comply with legal obligations.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising from or related to the contract or these terms.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these terms shall constitute a waiver of that or any other right or remedy.
17.3 We may update or revise these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
By confirming a booking with Man and a Van Harringay, you acknowledge that you have read and agree to these Terms and Conditions.
